Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
Create an environment built on teamwork and inspiring a Squad mentality
Teach, coach and develop Stylists to create transformational/memorable experiences for customers
Set the example for engaging with a hospitality mindset
Model transformative customer experiences leveraging the Customer Experience Philosophy
Display expert knowledge of product, company policies, promotions, and loyalty programs
Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
Execute all aspects of daily store operations
Monitor the customer experiences delivered by squad members, providing feedback and coaching
Lead customer interactions with a squad mindset, assisting fellow team members and seeking input and
reinforcement when appropriate
Effectively resolve customer service issues to a positive outcome
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Ensure appropriate associate coverage to create a great customer experience