Engagement Leader at Express
Job Opportunity at Express in Victoria Gardens
Express
Full Time
Posted Wed, Jan 4
- Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
- Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
- Create an environment built on teamwork and inspiring a Squad mentality
- Teach, coach and develop Stylists to create transformational/memorable experiences for customers
- Set the example for engaging with a hospitality mindset
- Model transformative customer experiences leveraging the Customer Experience Philosophy
- Display expert knowledge of product, company policies, promotions, and loyalty programs
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Execute all aspects of daily store operations
- Monitor the customer experiences delivered by squad members, providing feedback and coaching
- Lead customer interactions with a squad mindset, assisting fellow team members and seeking input and
reinforcement when appropriate - Effectively resolve customer service issues to a positive outcome
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Ensure appropriate associate coverage to create a great customer experience
- Oversee and authorizing the checkout experience