Engagement Leader at Express

Andrew Mozqueda
Phone number +1-909-463-4167

Job Opportunity at Express in Victoria Gardens

Full Time
Posted Wed, Jan 4
Andrew Mozqueda
Phone number +1-909-463-4167
  • Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
  • Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience
  • Create an environment built on teamwork and inspiring a Squad mentality
  • Teach, coach and develop Stylists to create transformational/memorable experiences for customers
  • Set the example for engaging with a hospitality mindset
  • Model transformative customer experiences leveraging the Customer Experience Philosophy
  • Display expert knowledge of product, company policies, promotions, and loyalty programs
  • Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
  • Execute all aspects of daily store operations
  • Monitor the customer experiences delivered by squad members, providing feedback and coaching
  • Lead customer interactions with a squad mindset, assisting fellow team members and seeking input and
    reinforcement when appropriate
  • Effectively resolve customer service issues to a positive outcome
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Ensure appropriate associate coverage to create a great customer experience
  • Oversee and authorizing the checkout experience