The Sales Lead (SL) represents Things Remembered to our customer. The SL is responsible for creating the best first and lasting experience for every internal and external customer to ensure long-term loyal customers. He/she consistently works towards the expectation at delighting all of our customers. The Sales Lead is a non-supervisory role that has primary responsibility for customer satisfaction, generating sales, engraving, housekeeping, merchandising, POS operations and loss prevention, in adherence with all company and store standards. • Principal Duties and Responsibilities Strategic Customer Service to Enhance Sales • Use selling techniques to enhance sales, such as: selling add-on sales and showcasing engraving information to customers to achieve store and individual sales goals. • Ensure a high-quality customer service experience; making product and personalization recommendations consistent with the customer’s expectations. • Articulate product knowledge to customers; be the gift expert. • Responsible to be a role model for the sales teammates and demonstrate the standard for customer experience. •• Store Operations • Proficient in basic skills of store operations to include: engraving, completion of all register transactions, and equipment maintenance. • Participate in store activities such as stocking, inventory, processing incoming and outgoing merchandise shipments, housekeeping, and display sets. • Responsible for LP measures of security and safety at all times while working. • Work single coverage; maintain awareness to drive business and deliver results.
• Has basic retail math skills.
• Education and Experience
• High School diploma or GED
• Minimum of 1+ years of retail experience preferred in a mall-based environment
• Experience of 6+ months with Things Remembered (can be substituted for previous Key Holder and/or Supervisory experience)